Delivering extraordinary experiences to its customers and employees every day
Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on which American Express was built: integrity, quality, respect, and community.
American Express is one of the most respected (employer) brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards across the globe. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.
Global Servicing Network:
Where developing relationships is the key to our success
Our mission is to give our Card Members and Merchants a level of service that goes above and beyond their expectations every day. We support you professionally and personally, and we have your back to help you thrive.
Given the importance placed upon delivering extraordinary customer care at American Express, we see it as essential to attract and develop talented people by:
Offering opportunities for professional growth and advancement
Recognizing and rewarding those who drive and deliver results
Respecting and valuing diversity, integrity, and teamwork
Role & Responsibilities:
Help propel your team and its business partners to success
Here’s just some of what you’ll do in this role:
Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets
Ability to work over 20 hours when business needs arise
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*
Why American Express?
There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.